Product Questions

Why are our manufacturer part numbers different to those listed in the manual ?

Manufacturers like Compaq, HP etc, issue several part numbers for the same product. Therefore we normally, where possible will list one of the part numbers but it is very difficult to identify all of the part numbers issued. We suggest using our memory configurator, which will identify the correct memory based on your specific model. If you purchase using this method, then we can guarantee compatibility.

Do we take back the removed memory ?

Unfortunately we do not currently have a buyback program in place. We suggest trying to sell your memory on one of the popular auction sites.

If you would like us to recycle you memory on your behalf please visit our Weee page for further information.

My make and model is not listed

We update our memory configurator to contain the latest models on a regular basis but occasionally you may find that your model is not listed. Don't worry our memory specialists will be able to identify the type you require but we need more information. Please email our support team at support@offtek.co.uk with as much detail about your machine and any current memory you have installed. Once we have completed our research, we will then confirm via email the memory you require.

Contact Sales Team

Can we provide a special quotation if quantity is required.

If you are looking to order in larger quantities then please contact our sales staff using the link below. If you can provide them with the full details of your requirements they will be happy to provide you with a specific quotation.

Quantity Requirements Form

Can I order a specific brand of product.

We supply memory from the World's leading companies including Samsung, Hynix (Hyundai), Micron and Elpida (NEC), which accounts for a large proportion of the memory manufactured. Unfortunately we cannot guarantee to supply a specific brand of module as it depends on the stock we have available at the time.

What brands of memory do you sell.

We supply memory from the World's leading companies including Samsung, Hynix (Hyundai), Micron and Elpida (NEC), which accounts for a large proportion of the memory manufactured. All of our memory is of the highest quality and meets or exceeds the highest industry standards. This is why we can offer a limited lifetime warranty on all memory modules. Please note that specific warranty periods apply to flash memory cards and other hardware products. Please see our terms and conditions fo details.