Manage your Orders
Have you received my order?
If I have paid by bank transfer, how long will it take to receive my order?
Why has my order not being dispatched
How can I amend my delivery address ?
If you have already placed your order and provided that it has not yet been dispatched, then we can amend the delivery address. Please email your requirements to sales@offtek.co.uk with the subject as 'Address Amendment'.
You have the option to store multiple addresses within your online account. To update this information please "Login" to your OFFTEK account online and select "Your Saved Addresses" from your dashboard.How Can I track an order ?
You can check on the status of your order by logging into your account online and selecting "Your Orders". If the dispatch information is not complete, then your order has not been dispatched yet and is still being processed. If you expected your order to have been dispatched by now, then the delay may be due to the fact that all of the items you ordered were not in stock. If your order has been dispatched then you can find out how to track your order by logging into your account online, selecting "Your Orders" and then "Track Order".
What is the "Order Reference" field on the Checkout page
Why have I received another Invoice with my Replacement Goods
How I can obtain an update on my order status ?
How can I obtain a VAT invoice or a Copy invoice
How can I get my VAT refunded ?
The VAT element of your order is calculated on the basket page. You have to option to enter your VAT number at this stage which will then be validated and the VAT amount will be amended accordingly.
We can only provide refunds for VAT registered companies residing outside of the UK. If you require a VAT refund on a specific order that has not already been processed, then please email support@offtek.co.uk with your VAT number.
Can we send a proforma invoice ?
How do I claim VAT exemption ?
The VAT element of your order is calculated on the basket page. You have to option to enter your VAT number at this stage which will then be validated and the VAT amount will be amended accordingly.
Orders being delivered outside the EU will not be charged for UK VAT. Please note that the order may be liable for local duties and customs clearance charges on arrival into the country. For information on applicable charges, you will need to contact your local customs office or tax authority.