Returns and Refunds
Returning Products for Refund
Customers can return items for a full refund based on the following conditions :-
- The item can be sold again as new (unused and unopened).
- The goods are returned to us no later than 60 days after date of receipt.
Please use the form below to confirm the details of the item you wish to return. You will then receive an email outlining the process of how to return your product. The return of products from business Customers is at the managements descretion and a 20% restocking fee may be chargeable.
Faulty Goods within Warranty Period
OFFTEK provides a limited lifetime warranty on 'memory modules'. Flash memory, storage devices and any other products are subject to specific manufacture warranties, which are listed against each product. When the goods have been returned to us and confirmed after testing as faulty, we will then provide a replacement. Additional warranty information is contained within our terms and conditions. Please use the form below to confirm the details of the item you wish to return. You will then receive an email outlining the process of how to return your product.
If you have any other queries with regard to returning an item, then please visit our help section or email our support team - firstname.lastname@example.org.