Delivery

Standard UK delivery is FREE on all online orders. We post all UK orders by Royal Mail delivery.  We also offer several paid for delivery options at checkout for faster delivery.

About our Service

• The delivery options for a product can be found on your basket page. We deliver most items Monday to Saturday, 7.30am-6pm.

• Products may be sent out from multiple locations and therefore may arrive separately, but you will not incur any additional delivery charges as a result

• If you order items with both 5 and 7 day quoted despatch times, your order may be consolidated and those products will arrive together, usually within 7 working days

• All orders for same day dispatch must be placed on the site before 4pm.

• Orders placed on a Saturday delivery will be dispatched on the prior Friday.

Description of Delivery Services

1st Class Royal Mail PacketPost

Items dispatched by Royal Mail 1st Class using their PacketPost service are normally delivered within 1-2 working days. 95% are delivered within this timescale but please allow 3-4 working days. A signature may be required on delivery.

Delivery to the Scottish Highlands, Northern Ireland, Outer Hebrides, Orkney Islands and Channel Islands may take up to an additional 3 days.

If you are unable to accept delivery then Royal Mail will leave a card stating the time and date they attempted delivery and details as to the current location, which is normally the local main post office. Your parcel will be held for seven days at the local post office and will then be returned to OFFTEK.

2nd Class Royal Mail PacketPost

Items dispatched by Royal Mail 2nd Class using their PacketPost service are normally delivered within 3-4 working days. 95% are delivered within this timescale but please allow 5-6 working days. A signature may be required on delivery.

Delivery to the Scottish Highlands, Northern Ireland, Outer Hebrides, Orkney Islands and Channel Islands may take up to an additional 3 days.

If you are unable to accept delivery then Royal Mail will leave a card stating the time and date they attempted delivery and details as to the current location, which is normally the local main post office. Your parcel will be held for seven days at the local post office and will then be returned to OFFTEK.

UK Next Day Delivery by 9AM, 1PM or Saturday Delivery

These items are dispatched by Royal Mail Special delivery. Delivery to the majority of UK postcodes is guaranteed by 9AM, 1PM or on Saturday depending on the service you have selected.

If you select Saturday delivery on any day of the week, then your order will be dispatched on Friday for delivery by 1PM on Saturday. Please note that the 9AM service is not available on a Saturday. 

Due to exceptional circumstances such as adverse weather conditions etc then your item may be delayed. Exclusions are as follows: -

Scottish Highlands - Next Day by 17:30
Shetlands Islands - Two Working Days
Outer Hebrides - Two Working Days 
Sark & Hern Channel Islands - Two Working Days
Orkney Islands - Three Working Days

If you are out when delivery is attempted then Royal Mail will leave a card stating the time and date they attempted delivery and details as to the current location, which is normally the local main post office. Your parcel will be held for seven days at the local post office and will then be returned to OFFTEK.