Returns and Refunds

We are sorry to hear that you are having an issue with your order. A basic troubleshooting guide would have been attached to your confirmation of dispatch email. Please ensure that you have taken a look over this and also the detailed FAQ section of our website as most technical issues will have been previously answered there.

If your issue has not been answered or you would like further assistance with your query please fill out the form below and a member of our customer services team will look into this in more detail for you. If a return is required you will receive a detailed email on how to return the product, this email will have your unique Returns Number and Freepost label to return your memory.

Your Details

First Name

Last Name

Company Name

Contact Number

Email Address

Product Details

Invoice Number

Web Reference Number

Reason For Return

Please Select Faulty product No longer required Ordered wrong product Received wrong product Compatibility issue Other (explain below)

Computer/Device Make, Model and Serial Number

Details of Original Memory

Reason For no Longer Required

If you wish to exchange your product then please explain what you would like below:

Additional Comments

Submit

Some handy FAQ's

Is your memory defective?

Most of the memory returned to us is not actually defective. By simply troubleshooting solutions our technical support team can solve most problems our customers may encounter with their upgrades.

With an average of over 7 years experience within the memory upgrades industry our team of support staff will always try to go above and beyond to ensure they can provide a solution to any of our customers issues. (Between you and me they do not like to be beaten ;)

My memory will not fit the machine?

Some machines are given the same name but are produced using different motherboards. This means that the manufacturers can use the same chassis but advance the technology inside the machine. So you may find that on some of your listings we list the model name but have (DDR2) or (DDR3) as an example after the model name. This is to differentiate between the two type of memory the manufacturer has utilised for this model. Unfortunately the different types of memory are not backwards compatible. To ensure that the incorrect technology is not put into the wrong board there is a cut out along the gold row of pins that ensures that only the correct memory upgrade can be installed into the slot.

So what now?

Do not worry. If you find that the memory you have ordered does not fit your machine then please use our returns form to contact our support team and they will arrange for the memory to be exchanged for you.