Everyone at OFFTEK is actively encouraged to constantly check the quality of their actions. Everyone has an important role to play, whether they are updating the website, picking and packing orders or advising a customer on the type of memory they require. Our core Customer Care principles include but is not limited to the following :-
Accurate and friendly technical advice
Products are delivered within committed timescales
Product quality meets or exceeds expectations
Emails are responded to within one working day
Customers complaints are dealt with quickly and efficiently
Customer regard is one of the benchmarks we use to measure our success and whilst we strive to achieve a 'right first time' policy, we recognise that problems will occur. We are therefore keen to receive any feedback both negative and positive. This information can be communicated using any of the methods outlined on our contacts page.