If you have any questions, then please click here to visit our help section as you will find answers to a wide range of
queries ranging from order, delivery and return issues to technical answers regarding memory upgrades. If your query is not answered completely, then you have the option
to complete a form to request further information. This approach we feel, provides you the Customer with immediate answers to the majority of queries.
If you wish to return an item then please click here to view our returns/refunds policy, which also includes details of how to return a product.
Email
Before sending an email, please click here to visit our help section as you will almost certainly find the answer to your query here.
Our email address for general sales enquiries is sales@offtek.co.uk
or for technical problems/queries please email support@offtek.co.uk.
Our objective is to respond to all emails within 1 working day. If an email is received
after 17:00 on Friday or on a Saturday or Sunday then this will be responded to on Monday.
Please note that telephone calls may be recorded for training purposes.
Post
OFFTEK LTD
Claremont House
Broad Lane
Tanworth-in-Arden
Solihull
West Midlands
B94 5DY
Normal Office Hours
09:00-17:30 Monday to Friday excluding bank holidays
Xmas Opening Hours
You will be able to place orders as normal on our website during the xmas period. Our office
opening hours are as follows :-
Closed - Thursday 24th of December at 13:00 until Tuesday 29th of December at 09:00. Open - Tuesday 29th of December - Normal office hours Open - Wednesday 30th of December - Normal office hours Closed - Thursday 31st of December until Monday January 04th 2010 at 09:00.
Please note that any orders received after 13:00 on Thursday 24th of December will be processed on
Tuesday 29th of December.
Any orders received after 16:00 on Wednesday 30th of December will be processed on Monday
January 04th, when our offices will re-open as normal.